The Partnerships

In order to achieve successful service delivery outcomes it is essential to establish and maintain excellent working and support relationships with all contractors. MCBDFM have build a strong collaborative culture where contractors and their staff are treated with respect and acknowledged for the important role they play in ensuring service excellence outcomes are achieved.

The Staff

Our front line team members who interact with tenants and other service providers on a daily basis are the team we rely on to build trusted relationships and depend on to get things done. We understand they are the ones whose performance is key to achieving our mission of building trusted client relationships. Our back office staff members understand the importance of providing support to our front line team members in achieving our mission.

The Support

MCBDFM can, where required, provide 24/7 support that assists our on-site / remote staff and you when issues arise outside normal hours. We work with Owners Corporations to implement effective systems for tenants to activate support requests and monitor responses.

The Relationships

MCBDFM have established and maintained excellent relationships with key organisations from across the facility management industry. These are trusted providers who only use qualified and suitable contractors, service providers and suppliers.